Frequently Asked Questions
How much does shipping cost?
The cost of each shipment will be automatically calculated and detailed at the time of purchase confirmation so that it can always be approved by the customer before confirming payment.
The shipping price does not include customs or tariff fees for countries outside the European Union. Customers are responsible for these additional charges.
When will it arrive?
Delivery time: 2 to 5 days in Spain, 2 to 10 days in the EU, and 15 days for international shipments . Please note that orders cannot be delivered on weekends or public holidays.
Delivery times may be affected by delays due to shipping, customs, or other external factors. Once shipped, you will receive tracking information via email for the most accurate delivery date.
Are you in a hurry?
If you need your item as soon as possible, please contact us at hello@palomamarine.com before placing your order.
How can I cancel my order?
If you wish to cancel your order , please contact hello@palomamarine.com within 24 hours of purchase .
If your order hasn't yet shipped from our Madrid studio, we can cancel it and issue a refund. However, if your order is already on its way, you'll need to receive it and process a return.